Create a ticket

POST/api/crm/v2/tickets.addv2

operationId: tickets.add

Creates a support ticket with status new: subject, type (features or problem), product, description, optional platform for product app, and attachments in multipart format. The ticket history is populated, and a voting record is created for the restaurant.

Authorization

api-token + language + role

Request body `multipart/form-data`

object

subjectstringrequired

Example: Make yandex delivery!!1

typestringrequired

Values:featuresproblem

Example: features

productstring (TicketsProduct) required

Values:crmappsitefinance

Example: crm

descriptionstringrequired

Example: Please

platformstring (TicketsPlatform)

Values:iosandroid

Example: ios

filesarray of string · binary

One of the options

Responses

object

statusstringrequired

Values:successerror

Example: success

One of the options

object

dataobject

object

errorobject

codeinteger

Example: 999

descriptionobject

statusstring

Example: error

descriptionstring

Example: This ticket already exists

curl -X POST 'https://foodsoul.ru/api/crm/v2/tickets.add' \
  -H 'Authorization: Bearer fs_api_YOUR_TOKEN' \
  -H 'language: en' \
  -H 'role: affiliate' \
  -F 'subject=Make yandex delivery!!1' \
  -F 'type=features' \
  -F 'product=crm' \
  -F 'description=Please' \
  -F 'platform=ios' \
  -F 'files=["<file>"]'

<?php

$client = new \GuzzleHttp\Client();

$response = $client->request('POST', 'https://foodsoul.ru/api/crm/v2/tickets.add', [
    'headers' => [
        'Authorization' => 'Bearer fs_api_YOUR_TOKEN',
        'language' => 'en',
        'role' => 'affiliate',
    ],
    'multipart' => [
        [
            'name' => 'subject',
            'contents' => 'Make yandex delivery!!1',
        ],
        [
            'name' => 'type',
            'contents' => 'features',
        ],
        [
            'name' => 'product',
            'contents' => 'crm',
        ],
        [
            'name' => 'description',
            'contents' => 'Please',
        ],
        [
            'name' => 'platform',
            'contents' => 'ios',
        ],
        [
            'name' => 'files',
            'contents' => '["<file>"]',
        ],
    ],
]);

$data = json_decode((string) $response->getBody(), true);

const body = new FormData()
body.append("subject", "Make yandex delivery!!1")
body.append("type", "features")
body.append("product", "crm")
body.append("description", "Please")
body.append("platform", "ios")
body.append("files", "[\"<file>\"]")

const response = await fetch("https://foodsoul.ru/api/crm/v2/tickets.add", {
    method: "POST",
    headers: {
        "Authorization": "Bearer fs_api_YOUR_TOKEN",
        "language": "en",
        "role": "affiliate"
    },
    body,
})
const data = await response.json()

import requests

response = requests.request(
    "POST",
    "https://foodsoul.ru/api/crm/v2/tickets.add",
    headers={
        "Authorization": "Bearer fs_api_YOUR_TOKEN",
        "language": "en",
        "role": "affiliate",
    },
    files={
        "subject": [
            None,
            "Make yandex delivery!!1",
        ],
        "type": [
            None,
            "features",
        ],
        "product": [
            None,
            "crm",
        ],
        "description": [
            None,
            "Please",
        ],
        "platform": [
            None,
            "ios",
        ],
        "files": [
            None,
            "[\"<file>\"]",
        ],
    },
)
data = response.json()

Response 200

{
  "data": {}
}

Requests are sent to foodsoul.ru — the host of this portal; you cannot choose another one.

Create a ticket

Authorization

Request body multipart/form-data

Responses

Request body `multipart/form-data`