Send a message to the ticket chat

POST/api/crm/v2/tickets.send_message_chat_customer_partnerv2

operationId: tickets.sendMessageChatCustomerPartner

Sends a ticket author's message to the ticket chat: text and attachments in multipart/form-data format. To reply to a specific message, pass its ID in reply_id. The ticket is marked as unread and changes its status to in_work if it is not in the new status.

Authorization

api-token + language + role

Request body `multipart/form-data`

object

idintegerrequired

Example: 404

reply_idinteger

Example: 404

One of the options

object

messagestring

Example: Message

filesarray of string · binary

object

messagestring

Example: Message

filesarray of string · binaryrequired

Responses

object

statusstringrequired

Values:successerror

Example: success

dataobject

curl -X POST 'https://foodsoul.ru/api/crm/v2/tickets.send_message_chat_customer_partner' \
  -H 'Authorization: Bearer fs_api_YOUR_TOKEN' \
  -H 'language: en' \
  -H 'role: affiliate' \
  -F 'message=Message' \
  -F 'files=["<file>"]'

<?php

$client = new \GuzzleHttp\Client();

$response = $client->request('POST', 'https://foodsoul.ru/api/crm/v2/tickets.send_message_chat_customer_partner', [
    'headers' => [
        'Authorization' => 'Bearer fs_api_YOUR_TOKEN',
        'language' => 'en',
        'role' => 'affiliate',
    ],
    'multipart' => [
        [
            'name' => 'message',
            'contents' => 'Message',
        ],
        [
            'name' => 'files',
            'contents' => '["<file>"]',
        ],
    ],
]);

$data = json_decode((string) $response->getBody(), true);

const body = new FormData()
body.append("message", "Message")
body.append("files", "[\"<file>\"]")

const response = await fetch("https://foodsoul.ru/api/crm/v2/tickets.send_message_chat_customer_partner", {
    method: "POST",
    headers: {
        "Authorization": "Bearer fs_api_YOUR_TOKEN",
        "language": "en",
        "role": "affiliate"
    },
    body,
})
const data = await response.json()

import requests

response = requests.request(
    "POST",
    "https://foodsoul.ru/api/crm/v2/tickets.send_message_chat_customer_partner",
    headers={
        "Authorization": "Bearer fs_api_YOUR_TOKEN",
        "language": "en",
        "role": "affiliate",
    },
    files={
        "message": [
            None,
            "Message",
        ],
        "files": [
            None,
            "[\"<file>\"]",
        ],
    },
)
data = response.json()

Response 200

{
  "status": "success",
  "data": {}
}

Requests are sent to foodsoul.ru — the host of this portal; you cannot choose another one.

Send a message to the ticket chat

Authorization

Request body multipart/form-data

Responses

Request body `multipart/form-data`